Data General Corp.’s new Customer Support Center in Duluth includes a worldwide call center which handles more than 5,000 calls daily and can provide technical support in seven languages through its multilingual staff, according to Michael Glaubach, the center’s human resources director.
Regardless of what kind of position we are recruiting for (from clerical to software engineers to senior managers), we always prefer hiring bilingual employees, Mr. Glaubach told GlobalFax in a telephone interview.
We find that the ability to speak our customers’ languages enhances our communications with them and gives them greater confidence in our ability to provide them with real worldclass service.
Georgia Secretary of State Lewis Massey praised Data General’s cutting-edge technology solutions during a dedication ceremony held in Duluth last week, which also was attended by Ron Skates, the president and CEO of the corporation.
Mr. Skates stressed the importance of service and support to Data General’s customers throughout the world as a critical element of its current success. In fiscal 1997, Data General reported revenues of $1.5 billion, the highest revenues in the company’s 29-year history.
Some 200 employees work at the new 86,000 square-foot facility. The call center is open 24-hours-day, seven days a week.
Mr. Glaubach said that international calls concerning technical issues with Data General equipment from Asia, Europe and Latin America could be handled by the staff’s French, German, Italian, Japanese, Portuguese and Spanish speakers. The staff may also work with local field service engineers in the different countries to arrive at technical solutions.
The center serves as a Microsoft Authorized Support Center and has been certified to support UNIX systems.
Data General is headquartered in Westboro, Mass., and specializes in providing servers, storage systems, software and services to information technology users worldwide. More information on the company and its products may be on the Internet at http://www.dg.com