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What Business People Can Learn from Improve – Practices to Improve Communications, Connections, and Capport with Customers and Colleagues

September 18, 2015 at 10:00 am - 11:00 am


Successful improve actors must be able to “connect” immediately with their audience, as well as with their fellow cast mates on stage. The same is true in the business world. In order for business people to “connect” with their customers and/or co-workers, they need to know how to instantly create relationships and build rapport, and do so by enhancing their ability to listen, to be present, and to build trust with the people they are dealing with.

In this interactive webinar, attendees will learn how to apply the three fundamental principles of improvisation to business situations in order to improve communications, boost sales, and uncover opportunities to improve the customer experience. 

We will discuss the tools that improv actors use to communicate with each other on stage, such as deep listening, give-and-take, and agreement, and show how they apply equally well to the work environment.

We’ll also explore ways to build and maintain relationships once a connection is made. 

Why should you attend: The ability to communicate effectively, to “connect” with your customers, suppliers, management team, and co-workers, is essential for any organization to succeed. After all, people like to do business with people they can trust.

But how do you know if you’re really “connecting” as well as you could? Are sales stagnant? Could employee morale be higher? Do customers speak well of your firm and recommend it to others? 

This webinar teaches how the basic principles of Improvisation-where the ability to communicate and instantly “connect” with others is crucial-can be applied to a business environment.

You should attend this webinar if any part of your job requires communication, whether full-time as in sales and customer service or just the occasional presentation. Likewise, if the thought of talking in front of others makes you break out in a cold sweat, then you, too, can benefit from this webinar. 

Areas Covered in the Session:

  • Respect the Physical and Verbal Reality of the Scene
    (You’re in “scenes” with customers and co-workers all day long. What is your role in each scenario? How do you positively continue the communication?)
  • Make Positive and Active Choices
    (Try to make every encounter a proactive “yes, and…” situation.)
  • The Actor’s Job Is to Justify
    (Respect the other person’s reality and show empathy to their circumstances)

Who Will Benefit:

  • Salespeople
  • Customer Service Reps
  • Management
  • Team/Project Leaders
  • C – level Executives (CEO, CFO, COO)
  • Support Personnel
  • Tech Support
  • Human Resources

Isaac Rodriguez Instructor Isaac Rodriguez has a rare and exceptional knowledge base of banking, business consulting, and high level performance art. 

He is the Founder & Director of Double Eagle Process, a consulting organization that provides coaching, training, marketing, and communications consulting services to individuals and entrepreneurs, using the principles of the performing arts. Isaac’s presentations, coaching sessions, and group programs create long lasting results. His elite performance troupe, Access Communications, provides educational training and consulting solutions to companies nationwide.
Contact Details:
NetZealous LLC, DBA TrainHR
Phone: +1-800-385-1627
Email: webinars@trainhr.com


September 18, 2015
10:00 am - 11:00 am
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