A subsidiary of India‘s Infosys Technologies Ltd. on April 26 opened a new center for business-process outsourcing, or BPO, adding to its already strong presence in Atlanta.

Ajit Kumar, India’s consul general in Atlanta, joined executives to light a ceremonial lamp and tour the new space at 3200 Windy Hill Road in Smyrna.

The ground-floor digs will initially house 40 employees, with the company looking to fill another 50-60 seats soon. 

In all, Infosys has about 300 people working in two Atlanta centers and posted at client sites throughout the metro area.

The expansion is in line with a growing trend driving information-technology firms to set up shop near customers to serve them better, said Ritesh Idnani, chief operating officer of New Jersey-based Infosys BPO Ltd.

“It’s not just having a remote, low-cost location like India or China which is the hub, but also having spokes and edges, if  you will, where the edges are either working in a client site or in a location like this,” Mr. Idnani told GlobalAtlanta.

As a former Delta Air Lines executive, the hub-and-spoke analogy resonated with Jorge Fernandez, vice president for global commerce at the Metro Atlanta Chamber, who attended the event.

Infosys represents two promising spokes for Atlanta’s future: attracting more Indian companies and building its technology industry, Mr. Fernandez said.

“It’s not just about the jobs,” he said. It’s what Infosys represents.

Mr. Kumar, the consul general, took the opportunity to introduce himself and his role to the audience of Infosys employees and customers ranging from  insurance firms to aluminum recycling companies.

For Mr. Kumar, the ceremony was a bit of deja vu; he attended a similar Infosys expansion in FrankfurtGermany, where he was last posted as consul general.

It shows that Infosys is “growing leaps and bounds,” exemplifying the rapidly expanding trade and commercial ties between India and the U.S., he said.

According to the U.S. Commerce Department, India is among the fastest growing sources of foreign investment. In 2009, the total stock of Indian FDI here grew 90 percent to $7.1 billion. 

Mergers have been one preferred method of market entry. Infosys made a big splash in the U.S. BPO market with the 2009 acquisition of Atlanta-based McCamish Systems LLC for $58 million. 

Visit www.infosysbpo.com for more information.

As managing editor of Global Atlanta, Trevor has spent 15+ years reporting on Atlanta’s ties with the world. An avid traveler, he has undertaken trips to 30+ countries to uncover stories on the perils...

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